Refund policy
All Sales Are Final
At SoulFire Studio, all purchases are final. We do not accept returns, exchanges, or issue refunds for change of mind, incorrect selection, or buyer's remorse. Please review your order carefully before completing your purchase.
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged or defective, you may be eligible for a replacement or store credit. To qualify:
- Contact us within 7 days of receiving your order
- Email us at support@talasart.shop with your order number
- Include clear photos showing the damage or defect
We will review your claim and respond within 2-3 business days. Approved claims will receive a replacement item or store credit at our discretion.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window of 7-14 business days, please contact us at support@talasart.shop. We will investigate with the carrier and work to resolve the issue. We are not responsible for orders delayed due to customs, incorrect addresses provided at checkout, or circumstances beyond our control.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout. We are unable to redirect orders once they have been dispatched. No refund or replacement will be issued for orders shipped to an incorrect address provided by the customer.
Contact Us
For any issues with your order, reach us at:
- Email: support@talasart.shop