Shipping policy

SoulFire Studio ships worldwide. Each piece is handmade to order, so please read below for full details on crafting time, processing, delivery estimates, and what to do if something goes wrong.

Crafting Time
Every item is individually handmade — nothing is mass-produced or held in ready-made stock. Please allow up to 30 days for your piece to be crafted before it ships. This crafting time is factored into our overall processing time below, and is what allows us to guarantee the quality and care that goes into each design.

Order Processing
Orders are processed and crafted within up to 30 days of being placed. This includes both crafting time and standard order handling (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes
Estimated delivery times after dispatch:

  • Europe: 7-14 business days
  • USA, Canada, Australia: 7-14 business days
  • Rest of World: 10-20 business days

These are estimates only, and are in addition to crafting/processing time above. Actual delivery times may vary due to carrier delays, customs clearance, or factors outside our control.

Shipping Rates
Shipping costs vary by destination and are calculated at checkout based on your region. Any applicable rates will be displayed before you complete your purchase.

Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees levied by your country. These charges are the responsibility of the customer and are not included in our shipping rates. We are not responsible for delays caused by customs processing.

Lost or Missing Orders
If your order has not arrived within the estimated timeframe, please contact us at support@talasart.shop with your order number. We will investigate with the carrier and do our best to resolve the issue promptly.

Incorrect Address
Please ensure your shipping address is correct before completing your order. We are unable to redirect packages once dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer.